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My mom is 81 years old and this company ( Safe Home Security ) came to her house and explain to her she was getting a free alarm system. They took down a new alarm system she already had to put up their and took her system with them.

She ask several time about the cost and they told her it was free. They convinced her to get her credit card but told her she would not be charged anything. They left with her alarm system and did not give her any paperwork. She received a bill for over $500.00 on her credit card.

When we tried to contact the company customer services was rude. They trying to tell us mom signed a 5 yrs contract which she have no copy of and they will not mail her one.

My mom feel she have been taken advantage of because of her age and I agree. My mom is in early stages of Alzheimer's.

Reason of review: Mom is unhappy with service..

Preferred solution: Cancel this contract and refund my mom any money she have paid..

Location: 1125 Middle St # 201, Middletown, CT 06457, USA

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