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I am completely disgusted by the terms of your contract. It is an outrage that you have established a default contract after the initial contract has expired. I have called several time over the past year to have my service cancelled and I was continuously told by your...
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1.0
I didn't like
  • Fact we were not told about a contract
  • Misrepresentation
  • Reliability
#949233
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Have had contract with SafeHome for three years. As time to "renew" is approaching, I had "new" contract sent, for $45.00/mo.,(instead of the over $60.00 I have been paying).Because I became disabled at end of 2013,I asked for better rate. I did NOT want to proceed...
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I liked
  • Service
I didn't like
  • Diservice at renewal time
#945181
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I don't know where to start. the company tech that came to install the service advised me that if I didn't like the service I could call in and cancel the service within 2 days, well that was a lie you actually have 2 days. The equipment does not work a all. you can...
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Anonymous
Anonymous

CORRECTION THE TECH TOLD ME 2 WEEKS ADN IT WAS ACTUALLY 2 days

1.2
I didn't like
  • Miscommunication and the lies between staff
#944364
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Other Product Review

Safe Home Security
#686499
1.0
Details
Safe home security is the most dishonest company i have ever had anything to with they tried steal from my checking
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Customer service
Product or Service Quality
Reliability

Overall Impression Review

Safe Home Security
#653741
Safe home security is the worst company I have ever dealt with. They lie and cheat try to steel my monie
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Home Security System Review

Safe Home Security
#590581
1.0
Details
The salesmen talked my 80 year old mother into signing a 5 year contract, Sensers have fallen out of windows. Will not fix it. The company should be ashamed
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Billing Practices
Customer service
Equipment Quality
Price Affordability
Product or Service Quality
Reliability
Value for money
Website

Extra Charges Review

Safe Home Security
#509953
I am another up set customer I called and ask if my system would work after having my house phone disconeted they said yea so I had it took out well the system didn't work they said I have to buy this exra piece for it to work with out my phone witch was going to cost me 250 more so I told them to forget it and now trying to make me pay for something I haven't beenable to use and the girl miss lead me on the phone deal now they say iI owe 1,800...
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Whatever you do in life, do NOT sign up with this company. They are crooked and will charge you for service never received and even if you cancel they keep charging your debit card. I have never dealt with such crooked people in my life. Stay far away from them. If you...
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1.0
I didn't like
  • Worst company ever
#935435
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My name is Milton M. Aviles, I live in 155 Appalachian Drive, Raeford, NC, The reason for me writing this review is because my wife and myself have called and spoken to several customer service personnel providing them our complaint and not receiving a call back on the...
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#934159
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the is the worse company I ever had for many years , when I even had for years when you call for help usually wait 45 min before they answer the phone . I change my phone company , told them to change alarm , but they want to raise up $ 5 per months , in order to...
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1.0
I didn't like
  • Unethical
  • Fact we were not told about a contract
  • Misrepresentation
#911356
Reply to reviews
The billing department in this company is unreal. My monthly charge that is automatically deducted from my account is $39.99, so I was surprised on August 5 when they withdrew $162.96 from my account. I spent THREE HOURS on the phone with their billing department and...
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1.0
#902206
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I signed up for home security w/a company called Pinnacle. Since that time, my home security has been sold twice (after Pinnacle). I am currently w/Safe Security and have nothing good to say. First, why is it I am not notified prior to the sale. Don't I have a say? I...
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I didn't like
  • Service and treatmenr
  • Monthly bill
  • Lack of customer service
#888648
Reply to reviews
I fulfilled my 3 yr contract with these people. They tried to say I had a 5 yr contract. I proved to them i did not. All was fine. Out of the blue in Jan, 2016, they notify Equifax that I owe them over a $1000. They have ruined my credit out of pure malice. It...
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1.0
#886865
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Absolutely horrible! My smoke alarm was going off due to heavy smoke in kitchen stove, no dispatch was ever called in. I called safe home and they responded with the following, sorry but we no longer monitored our service due to I never called in on a monthly basis to...
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#861481
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