I am a customer of the safe home security system. I've been with this company since 2015. Within a couple of months of getting this alarm system it would be tested in the middle of the night between 2 and 3 in the morning few times a week. Startled I would run down the...Read more
I had a call at 3:15 am regarding a breach on the front door and the Life-Lock alert at my brother's house. Police were dispatched but did no get there for approximately an hour. My brother is disabled and does not remember the phone code or the keypad code to turn off...Read more
A door to door salesman went to a property I own and my mother lives in.They convinced her to get sign up for service but it needed to be under my name as I was the homeowner.They told her to just sign as she was me and asked her for my date of birth.Since then she...Read more
I know a lot of people read reviews and when they see so many bad ones they think they are just made up by competitors or they really can't be "that bad"....well in the case of SHS- trust me- it's THAT BAD. Honestly, I beg you, do ***NOT*** sign up with them! I have to...Read more
The title speaks for itself. My system has been non operational more than operational. Customer service is non existence. Technical support is dependent on a single technician servicing a 3 state area. I wouldn't recommend this company to my worst enemy!!! I plan on...Read more
I had a safe home security system which was inactive for almost a year because I had moved from the home (which I still owned) and discontinued the phone line. When I finally noticed the draft was still active, I contacted Safe home security and requested the service/...Read more
I paid my bill in full with a certified letter stating I no longer want there service, in returned they told me I could not cancel my contract I did not sign or agree to. now I am still getting bills from safe home, I would like to fine away to get rid of this...Read more
I didn't like
- Contract cancellation policy or payment issues
I will NEVER recommend this company to anyone I know. I tried to cancel my service, where my contract was over, but was told that the "auto renewal" box was checked and that I was locked in for another 12 months. Then the pushy salesman tried to offer me a...Read more
Short Review on November 04, 2016
Worst company I've ever dealt with nothing but problems from the beginning cancel my service at the end of contract and still trying to extort me.
I am completely disgusted by the terms of your contract. It is an outrage that you have established a default contract after the initial contract has expired. I have called several time over the past year to have my service cancelled and I was continuously told by your...Read more
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