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I signed up for home security w/a company called Pinnacle. Since that time, my home security has been sold twice (after Pinnacle). I am currently w/Safe Security and have nothing good to say. First, why is it I am not notified prior to the sale. Don't I have a say? I...
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I didn't like
  • Lack of customer service
  • Service and treatmenr
  • Reliability
#888648
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I fulfilled my 3 yr contract with these people. They tried to say I had a 5 yr contract. I proved to them i did not. All was fine. Out of the blue in Jan, 2016, they notify Equifax that I owe them over a $1000. They have ruined my credit out of pure malice. It...
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1.0
#886865
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Absolutely horrible! My smoke alarm was going off due to heavy smoke in kitchen stove, no dispatch was ever called in. I called safe home and they responded with the following, sorry but we no longer monitored our service due to I never called in on a monthly basis to...
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#861481
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Home Security System Review

Safe Home Security
#590581
1.0
Details
The salesmen talked my 80 year old mother into signing a 5 year contract, Sensers have fallen out of windows. Will not fix it. The company should be ashamed
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Billing Practices
Customer service
Equipment Quality
Price Affordability
Product or Service Quality
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Value for money
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Extra Charges Review

Safe Home Security
#509953
I am another up set customer I called and ask if my system would work after having my house phone disconeted they said yea so I had it took out well the system didn't work they said I have to buy this exra piece for it to work with out my phone witch was going to cost me 250 more so I told them to forget it and now trying to make me pay for something I haven't beenable to use and the girl miss lead me on the phone deal now they say iI owe 1,800...
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My well meaning husband that works night shift had this company come out and install an alarm system. It has been a nightmare from that moment on. The tech was suppose to be there between 1pm and 4pm on the day of install. He did not arrive until 6:30pm and remain...
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Anonymous
Anonymous

This company is awful. Even if you manage to cancel they keep taking money from your bank account. They are the worst I have ever dealt with. Bunch of liars with everything th...

#858023
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SAFE SECURITY PROBLEM. Yellow caution light came on panel indicating low battery. Made a special trip to battery store to get special battery since DSC system requires 12 volt 8AH. Installed easily but caution light stayed on. Started this frustration on April 23 with...
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#844487
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I stopped this service over a year ago, maybe longer. The company's own records should show exactly when, considering that there has been no connection between my house and this company for a very long time. I switched companies and have had no contact at all with or...
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Anonymous
Anonymous

URGH!!!!! I just called to cancel my account after two years and they tell me that I have a contract for 5 years with them which I was never told that when I signed up with th...

1.0
#834228
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Sahe home said i sighned a contract wich they clearly state its not mine and trying to keep.me in a contract that i never wanted. Second i was told i might of got scammed by my new company which was a lie and they said that i would have a free fraud protection ...
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1.0
#832159
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I had Home Safe Security for a long time. Then another company stopped by and offered me an upgraded system for the same price. I went with the other company. I set a letter to HSS letting them know and received a letter stating I was in a contract with them until...
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#820602
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I was transferred a year into what I thought was a 3 year contract per the salesman but it was 5 years. The new buyer wants to assume the contract but SHS won't let him, they want him to sign a new 5 year contract and that scared him off (good for him). Where I...
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2.9
I didn't like
  • Said they returned calls and answered me when they did not
#817066
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After receiving two calls within three hours today (and upwards of 40-50 in the past few months), I can't get my name off of their call list asking if I'd like to put a sign in my yard. I get calls from everywhere across the nation from a bot that's supposed to sound...
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#809412
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