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New Reviewer
I am pissed with SAFE HOME SECURITY systems company and their responses when trying to work with them about my account. I am shocked to see so many affected customers here. I am ready to file CLASS ACTION lawsuit against this company. Who is ready to join hands with...
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60 comments
#2088253

Is this same company as Safeguard America? Because it sure sounds like same problems we've had with a company by this name. Let me know and we'll join class suit.

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ID
#388237 Review #388237 is a subjective opinion of poster.
Location
Atlanta, Georgia
Service
Safe Home Security Customer Care
Loss
$1200

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Verified Reviewer
New Reviewer

Horrible Customer Service!

After several phone calls and emails my issue still isn't resolved. They want to send a tech and more likely than not have me replace equipment in a RENTED HOUSE!! I have already told them I refuse! They need to update my panel, but that comes at the cost of extending a contract I already want no parts of.... Do your research BEFORE you sign ANYTHING!
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ID
#3452519 Review #3452519 is a subjective opinion of poster.
Location
Pearland, Texas
Service
Safe Home Security Customer Care
Cons
  • Customer service is deplorable
Preferred solution
Release me from my contract

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Verified Reviewer
New Reviewer

Cancel service

I was told via a chat that I needed to email Safe Home Security at : Customercare@***.com. I attempted to do that and didn't get a site to complete an email. After several attempts, this is the site I got to. My current contract ends on April 24, 2022. I am giving you my official written notice that I want to cancel our service. Thak you.

User's recommendation: If you suspect a lapse in service, don't wait, contact SHS.

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ID
#3394340 Review #3394340 is a subjective opinion of poster.
Service
Safe Home Security Security System Plan
Pros
  • Good coverage
Cons
  • Communication sometimes difficult
Preferred solution
Cancel service.

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Verified Reviewer
New Reviewer

Incorrect and missing information on my on line account, Profile page.

I signed in on my on line account only to find out it has the wrong name listed on the Profile page. It has a "Rulon Eko". Who the *** is that? The only information that I found on the profile page that showed that it had anything to do with me was my email address. No information of any kind, no name, no contact information, not even my account number is listed. Fortunately, I have paper work with my account number on it. The web site is absolutely the poorest and most useless , and most non-user friendly I have ever encountered.

User's recommendation: Design a decent web site that in user friendly.

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ID
#3374680 Review #3374680 is a subjective opinion of poster.

Poor service and Poor response

Poor service and Poor response. Company has been unwilling to resolve a Poor service issue dispute multiple calls and texts.
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ID
#3360705 Review #3360705 is a subjective opinion of poster.
Location
Jacksonville, Arkansas

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Verified Reviewer
New Reviewer

Scammers

One of the techs from this company knocked on my door stating he was from another company and needed to upgrade my equipment. I didn't really even consider calling and checking because he had my password and everything from SAFE security. Turns out safe security had gone out of business and sold my contract to another company. The guy was not associated with either company. I signed a contact when they updated my equipment thinking I was simply renewing. Ended up with two security company's and they will not cancel. Offered to let me buy out my contract.

User's recommendation: Avoid this company.

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ID
#3247734 Review #3247734 is a subjective opinion of poster.
Location
Grand Prairie, Texas
Cons
  • Have not cancelled
  • Never deal with this company
Loss
$60
Preferred solution
Full refund

Cancel account

I was given 2 email addresses to cancel my account asap. Neither worked!! Very disappointed!!! Now Im just angry!!

User's recommendation: NONE!

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ID
#3213447 Review #3213447 is a subjective opinion of poster.
Location
Jonesboro, Arkansas

Worst company to have a security system with.

I have been with Safe Home Security (SHS) for 11 years, and this month I sold my home within 2 weeks. I called and informed them that I will no longer needing the service because moving out of state. They informed me that needed to send in an email which I did twice and now they are saying I needed 90 days for cancellation. They renewed my contract which I did not authorized and will have to wait until next July 1922 for my contract and stop taking out payment from my bank for service I no longer have or need.

User's recommendation: I will never recommend anyone to take service with SHS.

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ID
#3202942 Review #3202942 is a subjective opinion of poster.
Location
Laurel, Maryland

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Verified Reviewer
New Reviewer
I moved from my residence into a rental and they were still charging me service which was left at the home that I moved from. I told them the situation but they wouldnt let me cancel. Then they said. I had a contract I dont remember signing asked them to email the...
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ID
#3189342 Review #3189342 is a subjective opinion of poster.
Location
Banning, California
Loss
$1000
Preferred solution
Out of their service That’s it.
New Reviewer

Bad panel

Safe Home Security - Bad panel
No customer service Horrible installation No good. Try calling them to fix the issue no results. The system is bad.

User's recommendation: Don't get this company.

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ID
#3120425 Review #3120425 is a subjective opinion of poster.
Location
Tampa, Florida
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

This company is a scam. They renew your contract without your consent, despite reaching out to them prior to the expiration of your contract.

This company is a scam. They renew your contract without your consent, despite reaching out to them prior to the expiration of your contract. I called them sometimes last year to inform them about my intention not to move forward with doing business with them once my contract is over. They informed me that my contract will not come to an end until September 2021. I sent a written email to them sometimes in October 2021, only for them to inform me that I should have sent a written letter to them 60 days prior to the expiration of my contract. They kept asking me reasons I do not wish to renew my contract, and told them it is best known to me. They reached out to me sometimes last year after I informed them I'm no longer interested in their services, only to attract me with Mega savings. And, I still declined their offers. Please, seriously, this company is a big scam, avoid doing business with them as much as possible.

User's recommendation: Avoid signing up with them.

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ID
#3027141 Review #3027141 is a subjective opinion of poster.
Location
San Antonio, Texas
Product
Safe Home Security Security System
Pros
  • Never deal with this company
Cons
  • Lack of concern for my issue
Loss
$106
Preferred solution
Apology

Terminate acc

To whom it may concern: I am terminating my accounts, number 371461, effective December, 2021 with my final payment. Thank you for your attention to this matter. Arlene Gonzalez

User's recommendation: Great company.

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1 comment
#2087645

Writing this here won't get them to cancel your account. You have to write a letter to the company 60 days before the end of the contract. This website is not affiliated with the company.

ID
#2983307 Review #2983307 is a subjective opinion of poster.
Location
Hayward, California
New Reviewer

ANGRY

DO NOT SIGN ANYTHING! I am locked into a 66 month contract with a system that broke 6 months after they installed it. Nobody shows to appointments set to fix it. Managers never call back. NO credits given for 28 months without service. RUN!

User's recommendation: RUN FAST and DO NOT SIGN ANYTHING.

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ID
#2970340 Review #2970340 is a subjective opinion of poster.
Product
Safe Home Security Security System
Cons
  • Awful customer service and equipment
Loss
$1700
Preferred solution
I want out of my contract

CANCELATION OF SERVICE

NOT AS PROMISED.I HAVE BEEN BILLED ALREADY,WHEN TOLD THAT I WOULD BE BILLED AFTER 3 MONOTHS. DOOR CAMERA STOPPED WORKING AFTER 2 WEEKS. SO PLEASE CANCEL.

User's recommendation: Be sure you understand before signing a contract.

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ID
#2919929 Review #2919929 is a subjective opinion of poster.
Location
Monroe, Louisiana

Fraudulent business practices

This company is basically the *** of the earth and its hard to find a worse company when it comes to conniving scams, cheating customers, lying and no customer service. Make sure you hold on to all your paperwork never let them gain access to your banking information never let them into your home. They do not honor their contracts and you wont be released from them and its automatically renewed. If you want to be over charged and under serviced get with these crooks. The sales men lie about their products and services. JUST STAY AWAY!!!!

User's recommendation: Do not do any business with these people.

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ID
#2919797 Review #2919797 is a subjective opinion of poster.
Location
Brandon, Florida

Emergency Joseph frog

Hey , This is one of the Joseph frog costume Yan Wei. I had reach out to Joseph frog on sep 24 to come over and fix my back door alarm. I also had signed a document by accident which is to renew my contract which I dont need since I already have 1 years contract with your guys. Please call me back as soon as possible 917-977-****. Thank you
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1 comment
#2087647

This page isn't the company

ID
#2906561 Review #2906561 is a subjective opinion of poster.
Location
Brooklyn, New York

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