Donna P Fii

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 Verified Reviewer | map-marker Atlanta, Georgia
#4610886 
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Very displeased with Management.

Safe Home Security - Very displeased with Management.
Bad installation. And cant ever get in touch with them. You get the same ppl. That wont help. They sound pleasant on the phone, but been caught in lies. Refuse to turn service on, but wont apply the months of non service that I paid on towards balance. And refuse to turn service back on. Big mistake after I just read THIER reviews. Dont have enough help to handle their clients. I consider them to be very unprofessional. Wouldnt recommend them to anyone. Looks like they will be wrote up to BBB no matter the red tape I must go through. Others must be warned. I suggest others to do so. So they cant keep doing this .
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User's recommendation: Beyond poor

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Marion R Hye

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#4398698 
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Cancel Service

Our new phone service can not work with your system Your Repair person has been two times here and told to get it working and could not get it to work. So I want to cancel.service I do not have the dates he was here But I'm sure you have that dates that he was here so I told him to cansel the service on that date Thank You for your service
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Loss:
$276
Cons:
  • Said they would order parts and do not come back

Preferred solution: Full refund

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Marilyn R Iaa

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#4359236 
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Cancel account

I am sending this message as you requested in order to cancel this account. I have met my 5 year contract, In fact last year. When I decided to get home security, I had just lost my husband and it would have been just me and my daughter in the house. Now, there are several people living in the house and I feel safer. There is one or more of us going in and out of the house all times of the day and night. So the alarm is never turned on. And I don't want to pay for something I don't need. I have lived here for 32 years and have never needed a security system. So as soon as you get this I would like for you to start the process of canceling my contract. I have received the next months statement. So when my next check is deposited, I will pay it.
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Preferred solution: cancellation of this contract

User's recommendation: get it if you need it

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Karen S Wom

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#4387347 
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Closing account

Please cancel my account 32534 for Karen Simon 6031 Tokara Ave Las Vegas, NV 89122 When comes due @ maturity which is June 8th 2023, my bank will no longer accept an automatic they will refuse It was a pleasure doing business with you. Regards, Karen
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Preferred solution: I'm closing the account out on June 8th, I went with the Nevada rolling shutters we've had a lot of break-ins in this neighborhood.

User's recommendation: Safe Home Security is a good system to have but I went with the Nevada Rolling Shutters to be more secured, I was very pleased with the company and I will recommend SHS to anyone

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John M Kjr

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#4301225 
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Cancellation of service / settle account

I have continually been attempting to cancel my service and settle my account. About a week ago I was conversing with one of your representatives by the name of Memphis concerning this matter. There was a question about my account that he was going to investigate and then get back to within the hour. I never got a call back. I have repeatedly been trying to contact him at his extension number 1730 without success. Trying to get all this settled has been quite a headache. Please respond!
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Preferred solution: Cancellation of service and settling of account

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Anonymous
map-marker Dallas, Oregon
#4336510 
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Need to talk to someone

I Need to discuss the matter in person, not online. Please call 503 753 ****. It's about billing. Time is important payment is due soon.
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PAULandRHODA P

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#4175104 
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Cancel my account

I would like to cancel my account since I have not received any service from you since 6/20. Brink's security came in and changed all my equipment and offered me better and updated service. I did not realize I had signed a contract with you until Oct.2023. Therefore I would like to discontinue my service with you today and not have to pay the upcoming fees for the coming year. I would also appreciate if you refunded the recent amount of $37.48 on November 17,2022. Obviously, you understand that you did not give me any service during that extended period and it would be kind of you not to extend the fees to me for the next year without your equipment being in my home. Thank you for all your help in cancelling this account.
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User's recommendation: They did not inform me that I had no service for 2 years but kept charging me and now will not let me cancel service.

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Danny P Grr

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#4121690 
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Cancel my service

1.6
Updated by user Nov 03, 2022

Customer service rep advised to pay 1 more year in order to cancel

Original review Nov 03, 2022
since you have not been my location 1331 E Reed Rd Greenville Ms. i request to cancel my service immediately Sharon Peeples 1331 E Reed Rd Greenville, Ms. 38703
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Loss:
$540
Pros:
  • Quick installation
Cons:
  • If they are not monitoring
  • Why do they continue to draft payments

Preferred solution: Full refund

User's recommendation: get local company

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Gitania H

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#3847108 
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SETTLEMENT OF ACCOUNT

3.4