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1.0

READY TO FILE CLASS ACTION LAWSUIT

Safe Home Security

Very long post. I'm here in Colorado, when I signed up for Safehome the representative told us that we were going into a 3 year contract.

We expressed that we were going to sell our home in the next couple of years due to our family expansion and he said we could transfer the services to the new address without hassle and everything would remain the same. He said that the remainder of our 36 month contract would be fulfilled at our new adress expressing that if we sold in June 2017 all we had to do was pay a service fee of $100.00 to transfer the services and the contract would go until June 2018 at the new address.

All was fine and dandy with very minor customer service complaint until I moved June 2018. I called to cancel the services and they told me I was on a 60 month contract and wouy 90%. The unfortunate situation is considering I thought I was dealing with an honest company, and NEVER would have thought they would have bait and switched us, I shredded all the unecessary paperwork and paperwork that had to do with the house because I assumed I was done eigth everything and I wouldn't need it.

I was so wrong and kicked my self in the butt over it (hard lesson learned). I asked them to send me proof of the original copy, what they sent me had everything else written in it except the month term, that was typed in at 60 months. I would have never signed a 60 month term knowing I was going to move and be penalized for it.

The next night mare began when they tried to charge me $200 for transferring the service after confirming it would be $100. When I called to get that fixed, I got into a brutal argument with the representative who basically told me get over it, there's nothing I can do about it because that's what it is.

At that point I told the gentleman I was just going to look into legal support to fight it and I requested to speak to a manager. After speaking to a Jennifer the manager she told me that I was going to only be charged the $100 and once installation was finished I would be good to go. That same day when I paid the $100 I also changed my debit card on the account to my new one. I was told everything was updated and I was good to go.

I also confirmed that my account (based on sucking up) the 60 month term would be complete June 2020 and I could cancel.

Months later I get a bill that states my account is past due and if I don't pay it collection action would be taken. I noticed the address for the delinquent account was my old address. I also triggered the alarm to see if I was being monitored and no surprise, my home wasn't. So I called Jennifer to figure it out and after our discussion I paid the two or three months they said wasn't collected and made sure my card number was updated.

She also told me that they had the old account because the someone never filed the paperwork with my authorization to transfer the services to my new address, she asked me to sign the authorization. When I looked over the final paper work, it extended the contract a year being 36 months after my transfer date. I was livid and when I asked why I was being extended, I was told it's because they only offer 36 and 60 month terms and since I transferred services in order to cancel the old account without being penalized paying 90% which was a little over $1,300 I had to agree to the 36 months for my new address. I didn't want my credit to be affected and getting my back yard professionally landscaped to fulfill our new build buyer agreement with the H.O.A (while we had the money) I couldn't afford to fork out another $1,300 right then and there.

I couldn't believe it, they basically bait and switched me into 7 years (that's ridiculous) but I was forced to pay a significant amount of money either way, the situation exhausted me so bad that I just tried to be positive and deal with it. I've been in my house almost two years now and will soon be selling to possibly relocate for school. Guess what I'll be paying them 90% to cancel the account anyway. Over the last year, I've called Jennifer month after month to challenge this situation because it's just not right and I don't believe it's legal, I leave voice mails and she never calls me back, when she is there the representative tells me that she's with another customer, out sick or on vacation.

She is the only one I will work with because she knows the situation and is the only one I don't get into a yelling match with, but I think this company needs to face a civil lawsuit. All the fingers are pointing towards them and they continually get away with scamming customers into business and longer terms.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $2000.

Preferred solution: I just want my account canceled as of January 2020 without being penalized. I want my January 2020 payment to be my last, I want to part ways with zero out of pocket. When I signed up I did it based on 36 months not 60. .

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