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Safe Home Security - Very bad service

I wish I never had this security company. The equipment creates false alarm . I ended up paying the police. I sent a cancellation letters twice. I made a phone call to let them know that I don’t need their service but they don’t honor my request.
1.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
#1252191
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Long story short, my system went down due to a power outage on 3/2. After several calls to the company and begging them to send a technician, one was finally scheduled to come out on 3/19 to replace the panel. He was a no-show and I called the company twice to find out...
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1.0
I didn't like
  • Horrible customer service
#1214700
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My alarm went down on 3/2/18 due to a power outage. When the power was restored on 3/3, the alarm failed to reboot. I called Safe Home and spoke to a rep who had no idea about what kind of system I had and was no help. He suggested I "call the office on Monday when...
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2.0
I didn't like
  • Lack of concern for my issue
#1206456
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My mom is 81 years old and this company ( Safe Home Security ) came to her house and explain to her she was getting a free alarm system. They took down a new alarm system she already had to put up their and took her system with them. She ask several time about the cost...
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#1182921
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Man came over to my house to sell me this crap I fell for it! I was offered six months free and he stated and wrote down on paper after the six month is over you can call to cancel with NO PENALTIES!!!!!!!!! First the alarm just sucks keeps going off called a few times...
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1.0
#1169360
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After over five years of service we changed our phone service to our cable company, We continued to pay for service we were not using. When our credit card expired we received a call from them asking for a new number or date. We notified them at that point that we did...
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#1156132
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Dont EVER use this company. TERRIBLE SERVICE Lack of response Taking money from my credit card Not helping me resolve my problem Telling me that my address isnt even recorded taking another business off by mistake all round amateur... STAY AWAY Pay $10 more elsewhere...
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1.8
#1134467
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I signed up with Safe Home Security back around 2008 when I bought a new home. It was a five year contract. In 2013 Safe Home AUTOMATICALLY renewed my contract for another five years (until March of 2018). I have never had my system checked by them or the batteries...
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Anonymous
Anonymous

Whatever else you decide to do - send that letter to those creeps as requested.Be sure to send it via Certified Mail, return receipt requested.Get a signature !Did you not rea...

1.0
#1130826
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This company is so very wrong. In 2015 signed my 89 year old mother and her 90 year old husband to a 5 year contract. My stepfather died in 2016 and my mother moved in with me. We tried for months to find out about cancelling. They called her and told her that she owed...
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1.0
I didn't like
  • How they are liars and cheats
  • And prey on the elderly
#1109347
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Contact Safe Home Security

Mailing Address:
Safe Home Security Inc.
Headquarters Location 4778 N 300 W, Ste. 230,
Provo, UT 84604-7710
Phone:
(800) 833-3211
More
I moved from my home in Los Angeles over 2 years ago. In the move, I lost my Safe Home Security unit. Due to my illness, I did not even know that I was being charged $34.95/month from "Medguard Alert" until my sister looked over my bank account. On finally finding the...
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1.3
#1085529
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