State: Connecticut Clear all filters (24 of 250 reviews match)
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Safe Home Security - Service rep

I call SH to schedule an agent to come out to check my malfunctioning alarm.He never calls or shows up.Poor customer service.The agent on the phone I talk to us nice but SH has some major issues when it comes to CS.
3.3
Details
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Price Affordability
Product or Service Quality
Reliability
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Value for money
Website
#1360285
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Three days after installation alarm malfunctioned .Called installer and company Tech came out twice.Equipment still did not work. Had online chat with a company rep that told me a lot of non truths.I printed out the chat and i kept it.I would like to find a way to get...
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1.1
I didn't like
  • Malfunction equipment
  • Bad customer service
#1359940
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Safe Home Security - Very bad service

I wish I never had this security company. The equipment creates false alarm . I ended up paying the police. I sent a cancellation letters twice. I made a phone call to let them know that I don’t need their service but they don’t honor my request.
1.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
#1252191
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Long story short, my system went down due to a power outage on 3/2. After several calls to the company and begging them to send a technician, one was finally scheduled to come out on 3/19 to replace the panel. He was a no-show and I called the company twice to find out...
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1.0
I didn't like
  • Horrible customer service
#1214700
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My alarm went down on 3/2/18 due to a power outage. When the power was restored on 3/3, the alarm failed to reboot. I called Safe Home and spoke to a rep who had no idea about what kind of system I had and was no help. He suggested I "call the office on Monday when...
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2.0
I didn't like
  • Lack of concern for my issue
#1206456
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My mom is 81 years old and this company ( Safe Home Security ) came to her house and explain to her she was getting a free alarm system. They took down a new alarm system she already had to put up their and took her system with them. She ask several time about the cost...
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#1182921
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Man came over to my house to sell me this crap I fell for it! I was offered six months free and he stated and wrote down on paper after the six month is over you can call to cancel with NO PENALTIES!!!!!!!!! First the alarm just sucks keeps going off called a few times...
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1.0
#1169360
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After over five years of service we changed our phone service to our cable company, We continued to pay for service we were not using. When our credit card expired we received a call from them asking for a new number or date. We notified them at that point that we did...
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#1156132
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Dont EVER use this company. TERRIBLE SERVICE Lack of response Taking money from my credit card Not helping me resolve my problem Telling me that my address isnt even recorded taking another business off by mistake all round amateur... STAY AWAY Pay $10 more elsewhere...
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1.8
#1134467
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I signed up with Safe Home Security back around 2008 when I bought a new home. It was a five year contract. In 2013 Safe Home AUTOMATICALLY renewed my contract for another five years (until March of 2018). I have never had my system checked by them or the batteries...
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Anonymous
Anonymous

Whatever else you decide to do - send that letter to those creeps as requested.Be sure to send it via Certified Mail, return receipt requested.Get a signature !Did you not rea...

1.0
#1130826
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