Safe Home Security
Reviews and Complaints
Keep receiving calls no longer acustomer
Cancellation request
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Verified Reviewer | Pearland, TexasHorrible Customer Service!
- Customer service is deplorable
Preferred solution: Release me from my contract
Thy are still charging me for monitering a system that hasn't been working, since the people supposedly fix it
User's recommendation: Avoid SHS system or you'll get scammed.
Cancel service
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Verified ReviewerCancel service
- Good coverage
- Communication sometimes difficult
Preferred solution: Cancel service.
User's recommendation: If you suspect a lapse in service, don't wait, contact SHS.
Bad panel
Preferred solution: Let the company propose a solution
User's recommendation: Don't get this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIncorrect and missing information on my on line account, Profile page.
User's recommendation: Design a decent web site that in user friendly
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Grand Prairie, TexasScammers
- Have not cancelled
- Never deal with this company
Preferred solution: Full refund
User's recommendation: Avoid this company.
Poor service and Poor response
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Verified Reviewer | Banning, CaliforniaWouldn’t let me out of service when I moved to rental
I moved from my residence into a rental and they were still charging me service which was left at the home that I moved from. I told them the situation but they wouldnt let me cancel.
Then they said. I had a contract I dont remember signing asked them to email the contact they said they would but never did. Then I moved again. Two years later they start sending me a bill at my new house saying I owe over a thousand dollars!
Lately they called again saying I can pay $500 and get out of the contract. I said no later I thought about it and I was going to.pay them to have them stop harassing me So I called them but now they said I would have to pay $500 and stay with this company. Or pay over thousand.
I dont want to stay with this company any more. Scammers!!!
Preferred solution: Out of their service That’s it.
User's recommendation: Do not use this company they won’t let you go!!
Worst company to have a security system with.
User's recommendation: I will never recommend anyone to take service with SHS.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Antonio, TexasThis company is a scam. They renew your contract without your consent, despite reaching out to them prior to the expiration of your contract.
- Never deal with this company
- Lack of concern for my issue
Preferred solution: Apology
User's recommendation: Avoid signing up with them.
Cancel account
User's recommendation: NONE!
ANGRY
- Awful customer service and equipment
Preferred solution: I want out of my contract
User's recommendation: RUN FAST and DO NOT SIGN ANYTHING
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