Safe Home Security
Reviews and Complaints
Faulty equipment did not report fire. Turned into collections-nonpayment.
Safe home security
SHS robbed me!
SHS is a bunch of lying crooks! This account eventually ended up on my credit report, and after numerous emails and calls, they blackmailed me into paying them a certain amount to "make this go away." I was so sick of them that I just gave in to their "shake-down" and...
After several false alarms during the first 2 years, I received a warning from the Police Department that I will be fined if any other false alarms should occur. After a long battle, SHS replaced some of the faulty parts on the system. After 3 years, the contract quietly renewed itself without any notice to me. I wanted to cancel it after the initial term because of the problems I was having during that time.
Upon installation of the system, the technician informed me that SHS sends out a notice of the renewal in advance, which proved to be false in the end. In March 2010, there was a burglary at my residence. I suffered severe damage and losses during that incident. (Around $20000.00, plus some irreplaceable items.) During the investigation, the investigating officer triggered the alarm and SHS responded via a phone call.
They were informed of the break-in at that time. In their mission statement on the SHS website, they make several claims about customer service and how concerned they are about their customer's safety and security. However, after being informed about the break-in, they did not have the courtesy to inquire about my situation. I realized that the system was useless, and I called SHS to inquire about an upgrade.
I was quoted another $500.00 to upgrade the system for better protection of my family and property. I was willing to go ahead with the upgrade and get it done. I was about to leave town, and had to get it done ASAP. My family was terrified to stay alone in the house while I was out of town.
My wife called several times to get the technician to do the upgrade. The response from them was pathetic, and at one point he just hung up the phone while my wife was trying to set up a time for the installation. I found that extremely rude and offensive. That was no way to treat a paying customer.
She called the company's office again and requested another technician. Again, no timely response from them. I was forced to find some other way to protect my family and my property. I contacted another company and within 24 hours, I had a new system installed and I could leave town knowing that my family and property was safe.
Upon my return, I cancelled the deduction order at my bank and I sent SHS a letter to explain my reasons. They had broken the contract when they failed to provide me with reasonable service and protection, or any kind of action form their side. Me family and property was left defenseless when I needed them most. I honored my part of the contract for 5 years by paying on time every month.
They proved that they are only interested in my money, and contrary to their mission statement, their customer service is pathetic. SHS kept on harassing me for the rest of the contract term. Not once did they show any concern for the safety of my family or my property. It was all just about the money.
I recently contacted a consumer lawyer, and I discussed the matter with him. He confirmed that SHS breached the terms of the contract by their failures to respond to my concerns, or to provide me with a reasonable service.
He also advised me to file this complaint with the BBB for alternative action. I made the payments during those 5 years in a timely fashion, and they did not honor their part of the contract, by providing me with a reasonable service that I paid for.
Safe Home Security will not stop charging my bank account
Always Safe Home Security is a Scam!!!!!!!!!!
Safe Home Security scammed me on contract
Safe home security is charging me for a system that is in the box..contract is up, wont cancel
Safe Home Security - THIEVES
Won't stop billing when we try to terminate service.
Ripped me off
SHS
I have had "Safe Home" for about 4 years now i have not found anything that could have thrown up a red flag. i have had a problem with my system and someone came out and fixed the problem within 24 hours.
i have also put this in my moms home she is 87 and the life alert has saved her life 3 times.
when they came out they where polite and they showed me everything and when everything was said and done i was vary happy they have kept up on there end of the deal thanks ALOT safe home.
System and customer service are incapable of satisfaction
Up for renewal vs. Automatically renewed
SAFE HOME SECURITY
Greatest Resolution Department Ever
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This so-called company is like a bad COMPUTER VIRUS. Not a SAFE HOME with these worms !!!
I am looking for people who would like to be a part of a class action suit against Safe Home Security! I have had the same problem that others have listed.
The system didn't work!! My alarm went off and said that someone had entered my basement, I almost had a heart attack!! Only to find out that their piece of *** system had fallen off the door. On top of that, no police ever showed up.
I tested my system repeatedly and it never ever sent a signal to the police or safe home security. I called them, only to get no return calls. Customer service told me that someone would be out in two weeks to look at it. I live alone!!
I got rid of them and got ADT. I repeatedly have called them to ask to stop billing me. As of Dec. they have put it on my credit report.
Someone needs to do something about them.
I filed a report with the BBB and they never even responded to the report. Please email me at tamlow@***l if you ar interested in this class action suit!!