Safe Home Security
Safe Home Security Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Safe Home Security has 1.4 star rating based on 149 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Never deal with this compmay, No pros, Alarm system worked fine.
Cons: Customer service, Pricing contract terms, Contract terms.Recent recommendations regarding this business are as follows: "Beyond poor", "Safe Home Security is a good system to have but I went with the Nevada Rolling Shutters to be more secured, I was very pleased with the company and I will recommend SHS to anyone", "get it if you need it", "They did not inform me that I had no service for 2 years but kept charging me and now will not let me cancel service.", "get local company".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Safe Home Security has 1.4 star rating based on 149 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Never deal with this compmay, No pros, Alarm system worked fine.
Cons: Customer service, Pricing contract terms, Contract terms.Recent recommendations regarding this business are as follows: "Beyond poor", "Safe Home Security is a good system to have but I went with the Nevada Rolling Shutters to be more secured, I was very pleased with the company and I will recommend SHS to anyone", "get it if you need it", "They did not inform me that I had no service for 2 years but kept charging me and now will not let me cancel service.", "get local company".
Most users ask Safe Home Security for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Don't want it please
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Atlanta, GeorgiaVery displeased with Management.
Bad installation. And cant ever get in touch with them.
You get the same ppl. That wont help. They sound pleasant on the phone, but been caught in lies. Refuse to turn service on, but wont apply the months of non service that I paid on towards balance.
And refuse to turn service back on. Big mistake after I just read THIER reviews. Dont have enough help to handle their clients. I consider them to be very unprofessional.
Wouldnt recommend them to anyone. Looks like they will be wrote up to BBB no matter the red tape I must go through. Others must be warned.
I suggest others to do so. So they cant keep doing this .
User's recommendation: Beyond poor
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel Service
- Said they would order parts and do not come back
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel account
I am sending this message as you requested in order to cancel this account. I have met my 5 year contract, In fact last year.
When I decided to get home security, I had just lost my husband and it would have been just me and my daughter in the house. Now, there are several people living in the house and I feel safer. There is one or
more of us going in and out of the house all times of the day and night. So the alarm is never turned on.
And I don't want to pay for something I don't need. I have lived here for 32 years and have never needed a security system. So as soon as you get this I would like for you to start the process of canceling my contract.
I have received the next months statement. So when my next check is deposited, I will pay it.
Preferred solution: cancellation of this contract
User's recommendation: get it if you need it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerClosing account
Preferred solution: I'm closing the account out on June 8th, I went with the Nevada rolling shutters we've had a lot of break-ins in this neighborhood.
User's recommendation: Safe Home Security is a good system to have but I went with the Nevada Rolling Shutters to be more secured, I was very pleased with the company and I will recommend SHS to anyone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancellation of service / settle account
Preferred solution: Cancellation of service and settling of account
Need to talk to someone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel my account
I would like to cancel my account since I have not received any service from you since 6/20. Brink's security came in and changed all my equipment and offered me better and updated service.
I did not realize I had signed a contract with you until Oct.2023. Therefore I would like to discontinue my service with you today and not have to pay the upcoming fees for the coming year. I would also appreciate if you refunded the recent amount of $37.48 on November 17,2022.
Obviously, you understand that you did not give me any service during that extended period and it would be kind of you not to extend the fees to me for the next year without your equipment being in my home. Thank you for all your help in cancelling this account.
User's recommendation: They did not inform me that I had no service for 2 years but kept charging me and now will not let me cancel service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel my service
Customer service rep advised to pay 1 more year in order to cancel
- Quick installation
- Why do they continue to draft payments
- If they are not monitoring
Preferred solution: Full refund
User's recommendation: get local company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSETTLEMENT OF ACCOUNT
For more than a year I have tried to stop this service. I have sent numerous letters and emails up to and including this month.
After SEVERAL attempts, I asked my bank to discontinue allowing funds to be withdrawn from my bank account. Since then I kept getting invoices in the mail! I've called 3 times during this Spring/Summer and have talked to many considerate and helpful customer reps who assure me that I will receive an emaiI confirming the account is closed. have never gotten that email and now my credit report shows that this account is delinquent.
My emails are met with an autoreply stating that I have not included all the necessary information needed to close the account. So I have replied USING THEIR FORM/REQUIREMENTS and provided all necessary information.
I still have no verification that the account is closed. I cannot, especially in these times, afford to have my credit rating negatively affected.
- Alarm system worked fine
- Have not cancelled
Preferred solution: Let the company propose a solution
User's recommendation: DON'T DO IT!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Rock Hill, South CarolinaSafe home secuirity alarm
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Memphis, TennesseeCancellation
After closing my store, I was mislead into extending contract and transferring to home address. I was told the cameras would work outside of my house.
They don't and tech sent out to install said his company told him not to install because cameras are strictly for inside use. I do not need cameras inside my home, your rep at extension 1128 (Cameron) says he research the cameras and they were suitable for outside use, but after hearing the tech refused to install and why, I has not heard back from your company.
I have been dealing with this botched transfer ever since I closed my store, from day one I was given fictitious, misleading information about this account. All I have is an unnecessary panel on the wall that serves no purpose.
I am still trying to rebound from closing my store, and all of this back and forth has been so unnecessary. My last calls were not returned.
Preferred solution: Cancel this contract, I feel like I was tricked into extending and the transfer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Pensacola, FloridaCancel acct
- Real good company
- No bad things to say
Preferred solution: Price reduction
User's recommendation: great company to use
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Basehor, KansasThey won’t cancel my alarm, I sold my house but they still keep taking out of my bank account.
User's recommendation: Never use this company
Follow up
I sold my house and want to cancel my service
User's recommendation: Do NOT use this company.
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Never mix business affairs with personal ones. Were you still contractually bound as a business to this company ?
(usually x-number of years with a tricky 'auto renew' clause buried in the microprint) When closing a business as a sole proprietor, you can't always walk away cleanly. If there was no contractual obligation remaining, you now have a 'new' contract for x-number of years and, beware ... the nearly hidden auto renewal clause which must be cancelled in writing a minimum of 30 days prior to the onset of the first billing period of the 'renewed' contract. You used the terms 'mislead' and 'tricked' but certainly signed something which indicates that you understand and agree to the terms and conditions and that you are not under duress in doing so.
Read, read, read. My advice when entering into any contract (which is probably not written for your benefit).