Safe Home Security Complaints and Reviews

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  • 19 hours ago
  • Home Security
  • Cromwell, Connecticut
  • Fire And Security System
  • 2
  • REVIEW RATING 4/5

Sued SHS in small claims and prevailed. Check your state for Evergreen laws which mandate that automatic renewals illegal. After years of little to No service to fox their fire alarms, no signed contract in over 10 years, inoperable fire alarm equipment but full monthly payments demanded, ww finally received resolutions with small claims court intervention. DO NOT do business with this company.... Read more

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  • Mar 19
  • Home Security
  • Cancellation Policy
  • 28
  • REVIEW RATING 3/5

I signed a three year contract with this company. 46 days before contract was to expire, they called me , I told the rep, I will be cancelling , I'm not renewing , she said , you need to send us a letter , I did , plus 2 emails & 3 tele. conversations. One of the tele. conv. the lady offered me a 5 month free monitoring , I told her no, I'm cancelling. The last tele. conv. the rep could care... Read more

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  • Mar 10
  • Home Security
  • College Park, Maryland
  • Monitoring Service
  • 19
  • REVIEW RATING 3/5

SHS..Do Not Honor verbal agreements and they lie.....I was promised 5 mths of free monitoring services under a new contract and it was not honored. Then when contacted by a manager name Rene, that promised to clear up the situation and honor the 5 free monitoring service, he was not a man of his word. He disregard the entire agreement and tried to swindle more money out of me. Now they have a... Read more

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  • Mar 03
  • Home Security
  • Los Angeles, California
  • Alarm System
  • 44
  • REVIEW RATING 4/5

Where do I begin?! 1st off the field agent knocked at my door, misrepresented himself as an ADT affiliate & offer my husband & I an upgrade. He had all our information & convinced us that with this upgrade we would have a better piece of mind. Considering there were many reported break-ins on our block, we decided to jump at the chance for better security. Well NOT TRUE at all. My... Read more

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The salesmen talked my 80 year old mother into signing a 5 year contract, Sensers have fallen out of windows. Will not fix it. The company should be ashamed Add comment

  • Jan 02
  • Home Security
  • Cumberland, Rhode Island
  • Home Security Equipment
  • 116
  • REVIEW RATING 4/5

Add my complaint to the others who cannot cancel their services with Safe Home Security. On top of not being able to cancel I also have no connectivity to their equipment, and when I inquired about this I was quickly told it was not their responsibility to ensure their equipment was connected to my equipment but the other way round. So I continue to pay for NOT having connectivity to their... Read more

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  • Dec 15, 2014
  • Home Security
  • Medway, Massachusetts
  • Security System
  • 1
  • 1
  • 65
  • REVIEW RATING 4/5

I have a debt which I have disputed for years. I need to pay it since I am buying a new home, but the company will never call me back so I can settle the account! Every day that goes by ruins my credit. Please help again all I want to do is pay or at least get a pay off so the bank can pay it off from the HUD 1 settlement. I call and no one ever calls back or answers their phone. Anyone I spoke... Read more

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  • Nov 01, 2014
  • Employees and Ex-employees
  • Employee Experience
  • 1
  • 1
  • 166
  • REVIEW RATING 5/5

I have been work SHS since 2008. I signed a contract for 7 years for them for $ 18. Plus per month after they sent me numerous letter to join them, because the previous owner of my house has this alarm already. Well in September this year 2014 a representative of SHS name Shana called me up and talk to me this supposedly great deal. This is what she told me' you can pay extra $10 a month if you... Read more

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  • Oct 17, 2014
  • Home Security
  • Disrespectful Service
  • 106
  • REVIEW RATING 4/5

Like the others this company is a robbery and a joke. They are all unprofessional and really disrespectful. My contract ends on 12/8 abd they are charging me for monitoring for January? Really. I have already submitted my cancellation letter and they kept hassling me to renew my contract even though my system hasnt worked for almost a year now. They hide their faces on the tiny print of... Read more

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  • Sep 29, 2014
  • Home Security
  • Enfield, North Carolina
  • Contract Cancellation
  • 1
  • 1
  • 119
  • REVIEW RATING 5/5

I have been trying to cancel my mothers contract for 1 year with safe home security , they will not let me cancel. It was always beeping for no reason. They would send a technician out to fix it. It would stop beeping for awhile and start again. Then another technician comes out and it the same thing. It was disturbing us very bad even while we where trying to sleep. I've had a note attached... Read more

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