Safe Home Security Complaints and Reviews

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  • Customers like
    • Salesman1
  • Customers don't like
    • Resolution department2
    • Contract cancellation policy or payment issues1

  • Jul 22
  • Home Security
  • Scottsdale, Arizona
  • Safe Home Security System
  • 14
  • REVIEW RATING 4/5

On 7/22/15 I called to cancel alarm monitoring services with Safe Home Security. I was told that we had a signed contract that did not allow services to be discontinued until 8/1/16. I provided this information to our Executive Director who explained that she had received a renewal contract and that she had never signed or returned it to Safe Home Security. I called SHS again and was... Read more

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  • Jul 16
  • Home Security
  • Denver, Colorado
  • Safe Home Security System
  • 19
  • REVIEW RATING 5/5

We had this company for several years and had good service with them, didn't like the local rep though. German would come by once every 12-18 months to offer a free upgrade, or necessary upgrade to the system then insist you sign another 3 year contract. When our contract was close to the end I called and wrote to cancel, They would not let us out of our contract because we hadn't notified them... Read more

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  • Jun 29
  • Home Security
  • New Iberia, Louisiana
  • Contract
  • 55
  • REVIEW RATING 3/5

Signed contract for 5 years. Contract up this month sent a letter but was told it was to late. They renewed contract and demanding money. The people you talk to are rude and do not care what your cituation is. Hope you read these reviews before using this company. Two weeks before contract was up a person just happen to be in the area and seen the sign in the front yard and stopped to see if we... Read more

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  • Jun 23
  • Home Security
  • Coppell, Texas
  • Home Security System
  • 52
  • REVIEW RATING 3/5

We decided to not use Safe Home Security a couple of months ago because our system was old and not working, yet we paid Safe Home Security for basically doing nothing. We ended up going with another security company who came in and set up a whole new system. I just got a call from Safe Home Security and the representative on the phone asked for my husband and I said he wasn't home and then I... Read more

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Safe home security is the worst company I have ever dealt with. They lie and cheat try to steel my monie Add comment

  • Jun 11
  • Home Security
  • Cancellation Policy
  • 64
  • REVIEW RATING 3/5

Called to cancel service after over a year of technical issues. Going back to ADT; the agent first told me I was obligated to pay until August 2015, and then went further to state that it was going to cost me more in home insurance once they find out that I am disconnecting the service. I pressed my desire, and was told I had to submit a letter, but would still have to pay. I dug up my old... Read more

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  • May 05
  • Home Security
  • Wilmington, Delaware
  • Charge
  • 1
  • 1
  • 103
  • REVIEW RATING 4/5

We did not agree to another 3 year agreement and were charged! We wrote a letter with in the time frame required stating that we did not want their services and were charged. We have had several conversations that promised not to charge us but were charged month after month! It was not until I spoke with the resolution manager, Sal that the issue was resolved (at least that is what I was... Read more

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  • Apr 16
  • Home Security
  • Venice, Florida
  • Alarm System
  • 68
  • REVIEW RATING 4/5

SOLD TO MY WIFE FOR HER ELDERLY MOTHER FOR HOME PROTECTION. HAVE HAD MULTIPLE FALSE ALARMS BUT NO POLICE EVER SHOW UP. THEY NEVER CALLED US WHEN THE ALARM WENT OFF SO MY MOTHER IN LAW CALLED THEM. SO, WHO'S MONITORING THE SYSTEM? AFTER A YEAR OF THIS NONSENSE, WE TRIED TO CANCEL WITH ONE YEAR LEFT ON THE CONTRACT. WE SEE NO PURPOSE PAYING FOR A SYSTEM THAT IS EITHER BROKEN OR NO ONE IS MONITORING... Read more

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  • Apr 13
  • Home Security
  • Enfield, Connecticut
  • Security System
  • 62
  • REVIEW RATING 4/5

We sold our home and moved. We kept getting an invoice. We do not have a signed contract with Safe Home. We were asked to send proof of the sale of the home, we did. No one got back to us. We got another invoice called again, was told someone would get back to us, nothing. Got another invoice, called again, was bounced around to 3 different folks. Was told they had to do some research and would... Read more

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  • Mar 31
  • Home Security
  • Alarm System
  • 55
  • REVIEW RATING 4/5

Never EVER sign anything with these people. Terrible service/customer service...and those are the good qualities. Immoral business practices. Inferior products. Apparently technicians are qualified sales people as well and are authorized and to write new 60 month contracts under the guise of a "protection plan". Why would I renew a 5 year contract when I was only 3 years into it??? I am... Read more

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