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1.2 Based on 31 reviews
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The billing department in this company is unreal. My monthly charge that is automatically deducted from my account is $39.99, so I was surprised on August 5 when they withdrew $162.96 from my account. I spent THREE HOURS on the phone with their billing department and was told that they'd made an error. Originally they said they would not refund the money until August 13, which I said was unacceptable. I then spoke with a manager, who assured me... Read more

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I signed up for home security w/a company called Pinnacle. Since that time, my home security has been sold twice (after Pinnacle). I am currently w/Safe Security and have nothing good to say. First, why is it I am not notified prior to the sale. Don't I have a say? I chose Pinnacle, I was forced to remain with the next two companies. I was told my system wiring/cables were outdated and needed updating after I called to say my system didn't seem... Read more

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I fulfilled my 3 yr contract with these people. They tried to say I had a 5 yr contract. I proved to them i did not. All was fine. Out of the blue in Jan, 2016, they notify Equifax that I owe them over a $1000. They have ruined my credit out of pure malice. It will take the rest of my life to straighten it out. I never received any notification from Home Security that they thought I owed them. I despise these crooks for what they've done... Read more

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Absolutely horrible! My smoke alarm was going off due to heavy smoke in kitchen stove, no dispatch was ever called in. I called safe home and they responded with the following, sorry but we no longer monitored our service due to I never called in on a monthly basis to update the alarm service. I was like what are you talking about? I pay for the service and you are suppose to monitor. I refused to pay for the service I never received and now... Read more

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My well meaning husband that works night shift had this company come out and install an alarm system. It has been a nightmare from that moment on. The tech was suppose to be there between 1pm and 4pm on the day of install. He did not arrive until 6:30pm and remain in my home until 10:45pm installing the system. I could not put my kids to bed with him in the house and I had to get up for work at 4:30am the next morning. Then he did not have... Read more

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Worst company ever!!! Please read all the reviews, and you will be able to see how this company stills the money from customers. Equipment is cheap and not good quality. Safe takes money out from the accounts with out authorization.

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Stay away from this unscrupulous company. Keep taking funds from my account even after my contract is cancelled. They provide my service. Pushy sales representative that won't take no for an answer.

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SAFE SECURITY PROBLEM. Yellow caution light came on panel indicating low battery. Made a special trip to battery store to get special battery since DSC system requires 12 volt 8AH. Installed easily but caution light stayed on. Started this frustration on April 23 with friendly operators on phone but problem still not resolved after at least 4 calls for service. At first, they wanted $125 hour for service but finally offered it complimentary.... Read more

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I stopped this service over a year ago, maybe longer. The company's own records should show exactly when, considering that there has been no connection between my house and this company for a very long time. I switched companies and have had no contact at all with or from Safe Home Security. But the company keeps charging my checking account the monthly fee of $29.99.The bank tells me I have to contact SHS to cancel this auto pay. I did that a... Read more

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Sahe home said i sighned a contract wich they clearly state its not mine and trying to keep.me in a contract that i never wanted. Second i was told i might of got scammed by my new company which was a lie and they said that i would have a free fraud protection for 30 days which they charged me 10 dollars still. This company is a joke and dont fall for them . I will never ever go with this company ever again . I want to cancel everything ... Read more

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