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1.2 Based on 28 reviews
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  • Customers like
    • Salesman 2
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    • Resolution department 5
    • No resolution 3
    • Pricing contract terms 3

Worst company ever!!! Please read all the reviews, and you will be able to see how this company stills the money from customers. Equipment is cheap and not good quality. Safe takes money out from the accounts with out authorization. Add comment

Stay away from this unscrupulous company. Keep taking funds from my account even after my contract is cancelled. They provide my service. Pushy sales representative that won't take no for an answer. Add comment

SAFE SECURITY PROBLEM. Yellow caution light came on panel indicating low battery. Made a special trip to battery store to get special battery since DSC system requires 12 volt 8AH. Installed easily but caution light stayed on. Started this frustration on April 23 with friendly operators on phone but problem still not resolved after at least 4 calls for service. At first, they wanted $125 hour for service but finally offered it complimentary.... Read more

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I stopped this service over a year ago, maybe longer. The company's own records should show exactly when, considering that there has been no connection between my house and this company for a very long time. I switched companies and have had no contact at all with or from Safe Home Security. But the company keeps charging my checking account the monthly fee of $29.99.The bank tells me I have to contact SHS to cancel this auto pay. I did that a... Read more

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Sahe home said i sighned a contract wich they clearly state its not mine and trying to keep.me in a contract that i never wanted. Second i was told i might of got scammed by my new company which was a lie and they said that i would have a free fraud protection for 30 days which they charged me 10 dollars still. This company is a joke and dont fall for them . I will never ever go with this company ever again . I want to cancel everything ... Read more

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I had Home Safe Security for a long time. Then another company stopped by and offered me an upgraded system for the same price. I went with the other company. I set a letter to HSS letting them know and received a letter stating I was in a contract with them until 2019. I called and asked what they were talking about and they sent me the copy of the agreement I signed last year. I thought I was just getting a warranty for batteries, not... Read more

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I was transferred a year into what I thought was a 3 year contract per the salesman but it was 5 years. The new buyer wants to assume the contract but SHS won't let him, they want him to sign a new 5 year contract and that scared him off (good for him). Where I moved, I am renting and the building owner will not allow a transfer of SHS even if they had service in this small rural town. The net result is I'm locked into paying another 4 years... Read more

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After receiving two calls within three hours today (and upwards of 40-50 in the past few months), I can't get my name off of their call list asking if I'd like to put a sign in my yard. I get calls from everywhere across the nation from a bot that's supposed to sound like an actual person in a call office. I've tried pressing every button (I've found that I can usually get off of a list by pressing 2) and saying almost every variant of "no" or... Read more

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I have had safe home security, for 6 horrible years, i had it installed beacause i had recently became a widow, the salesman took advantage of my vulnerability . My gf was there an witnessed. He had me sign papers rushed, i did not kno i was signing a 6 year contract. And didnt find out till i tried to get out of it. I would not have. Signed a 6 year contract because i knew i wasnt gonna be in n.y tht long. June 2016 i will be done. DONT DO... Read more

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I have had the system since 2008, I went to a different phone carrier,i called and was told I could. Now they want me to upgrade the system for 200.00 not able to money wise. They send rude letters and calls and state that they are monitor my system . Big question HOW when the system is not working.They will not cancel the contract, and it is over 400.00 a year for what. So they can have the money in there pocket for doing nothing. There has to... Read more

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