Safe Home Security Complaints and Reviews

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  • Customers like
    • Salesman1
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    • Resolution department3
    • Contract cancellation policy or payment issues2
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  • Aug 24
  • Home Security
  • Citronelle, Alabama
  • Home Safe
  • 10
  • REVIEW RATING 4/5

Eloise Turner of 16075 Lott Rd Citronelle ALA 36522 I moved and I am still being billed I am not in contract nor do I want to continue being billed I spoke to them about the billing of 2 months not having their service seeking a cancellation letter and waiting for it to be emailed. checked email nothing yet If they bill me I will seek an attorney We call and no one responds left messages with... Read more

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Safe home security is the most dishonest company i have ever had anything to with they tried steal from my checking Add comment

  • Aug 20
  • Home Security
  • Corona, California
  • 7
  • REVIEW RATING 3/5

I cancelled verbally numerous times and twice now in writing. My case goes back to April. They continued to bill, having the audacity to ask if i have equipment in my current residence. No supervisors are ever available for conflict management I recently read a clause in the contract after a renewal that allows for cancellation at any time. I was a 13 year customer. This would mean that this... Read more

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  • Aug 13
  • Home Security
  • Ambler, Pennsylvania
  • Safe Home Security System
  • 17
  • REVIEW RATING 3/5

These people never told us anything about a contract. The rep said we are bound by law to accept this contract for 5 years. We ask them to produce any document we signed. This guy came in set up the system and told us nothing about any agreement to keep them 3 or 5 years. We thought a month to month agreement was the terms.We are selling a home that is under their so called contract. The... Read more

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  • Aug 12
  • Home Security
  • Wilson, North Carolina
  • Safe Home Security System
  • 11
  • REVIEW RATING 4/5

I am in! I am so tired of leaving messages, having my account drafted, being promised refunds and waives (of which NEITHER are honored) and refusal to return phone calls. I was told today that the manager was on vacation this week, so apparently the business can't be run without him. I have NO DOUBT my call will be returned. I understand that the State of CT is currently suing them for... Read more

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  • Aug 06
  • Home Security
  • Raleigh, North Carolina
  • Safe Home Security System
  • 14
  • REVIEW RATING 4/5

This is an absolutely INCOMPETENT business! I have had an account for 7 years and not only had a technician call to tell me he couldn't show up at the last minute, after I had taken vacation to be there. Then a second time, I CALLED to confirm the install. To my surprise (not really), there was no install scheduled. To add to the insult, they actually talked me into upgrading my contract from... Read more

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  • Jul 22
  • Home Security
  • Scottsdale, Arizona
  • Safe Home Security System
  • 1
  • 1
  • 50
  • REVIEW RATING 4/5

On 7/22/15 I called to cancel alarm monitoring services with Safe Home Security. I was told that we had a signed contract that did not allow services to be discontinued until 8/1/16. I provided this information to our Executive Director who explained that she had received a renewal contract and that she had never signed or returned it to Safe Home Security. I called SHS again and was... Read more

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  • Jul 16
  • Home Security
  • Denver, Colorado
  • Safe Home Security System
  • 33
  • REVIEW RATING 5/5

We had this company for several years and had good service with them, didn't like the local rep though. German would come by once every 12-18 months to offer a free upgrade, or necessary upgrade to the system then insist you sign another 3 year contract. When our contract was close to the end I called and wrote to cancel, They would not let us out of our contract because we hadn't notified them... Read more

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  • Jun 29
  • Home Security
  • New Iberia, Louisiana
  • Contract
  • 65
  • REVIEW RATING 3/5

Signed contract for 5 years. Contract up this month sent a letter but was told it was to late. They renewed contract and demanding money. The people you talk to are rude and do not care what your cituation is. Hope you read these reviews before using this company. Two weeks before contract was up a person just happen to be in the area and seen the sign in the front yard and stopped to see if we... Read more

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  • Jun 23
  • Home Security
  • Coppell, Texas
  • Home Security System
  • 70
  • REVIEW RATING 3/5

We decided to not use Safe Home Security a couple of months ago because our system was old and not working, yet we paid Safe Home Security for basically doing nothing. We ended up going with another security company who came in and set up a whole new system. I just got a call from Safe Home Security and the representative on the phone asked for my husband and I said he wasn't home and then I... Read more

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