Safe Home Security Complaints and Reviews

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Safe Home Security
Main address: Headquarters Location 84604-7710 Provo UT
1-800-833-3211, ,
  • 140+1 mobile complaints
  • $120K claimed losses
  • $868 average
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  • Aug 28
  • Home Security
  • San Diego, California
  • Alarm System
  • 1
  • 1
  • 8

We switched over our monitoring from ADT (it worked flawlessly for 13 years) because ADT had placed price increases on us twice in less than a year. I was told it would be a fairly seamless transition. Well, my alarm system has worked for a total of maybe 14 days since it was installed over two years ago! Since then I have paid to have my house re-wired and have had to deal with my phone cable... Read more

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  • Jul 31
  • Home Security
  • Bogus Charges
  • 2
  • 2
  • 53

My first bill had a processing fee that is not in my contract. When I called about it they said ok you don't have to pay it. The next bill and every bill since this charge shows up along with a late fee and finance charge for this processing fee. I have called several times and each time they tell me I don't owe these fees and they will remove them. It's been over a year and these bogus charges... Read more

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  • Jul 28
  • Home Security
  • Opa Locka, Florida
  • Home Security Service Cancellation
  • 37

I have been calling your office since July 16th requesting to be deleted from your company. I have not received anything for excepting my request. I am now using another company since July 16th. My e-mail is fea2970@msn.com, my phone number is 305-625-5801. I finally spoke with two persons a minute ago telling them the problem I am having with where my payment is being given to another company... Read more

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  • Jul 17
  • Home Security
  • False Alarm System
  • 34

I was also with the previous company when safe took over same horrible service the made me go into and extended contract with promises of better service and equipment I have paid so many fines in false alarm to my police department that when the police come they just smile and say again. I have had a total of maybe 6 moths of service since 2011 and 1 broken sliding door by their tech visit... Read more

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  • Jul 15
  • Home Security
  • Omaha, Nebraska
  • Contract Renewal
  • 39

I was with a previous company and it was bought by Safe Security. There was a 6 month period I couldn't use my security system because they wouldn't send a technician to install a new sensor. Today I called to cancel my contract and found it was auto renewed. This was never told to me. When they assumed my contract via acquisition, I was informed that there would be no change in service. I... Read more

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  • Jul 14
  • Home Security
  • Home Security System
  • 46

1. I was locked into a 5 year contract with SHS and their service was appalling and they would not let me out of the contract . 2. On 2 occasions it set off an alarm WITHOUT ANY INTERVENTION by anyone and the police showed up at my door. When this happened a second time I was warned that the police would charge me heavily for another false alarm (WHICH I DID NOT EVEN SET OFF). when I called SHS... Read more

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I am another up set customer I called and ask if my system would work after having my house phone disconeted they said yea so I had it took out well the system didn't work they said I have to buy this exra piece for it to work with out my phone witch was going to cost me 250 more so I told them to forget it and now trying to make me pay for something I haven't beenable to use and the girl miss... Add comment

  • Jul 11
  • Home Security
  • Euless, Texas
  • Alarm Services
  • 51

I am another very unsatisfied, cheated, ripped off customer!! I did sign a 3 year contract and bit my tongue dealing with their incompetent customer service. i had no idea i was stuck with another year automatically. When my contract was up, they never notified me. Apparently, in order to cancel you must know the date your contract is up and submit a notice in writing 15 days before that day,... Read more

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  • Jun 04
  • Home Security
  • Columbus, Ohio
  • Home Security Service Agreement
  • 1
  • 1
  • 25

This company is extremely non military friendly! I made a mistake of signing a 3 year contract with them (I already owned a security system and only needed monitoring) and completely regret it. I have military orders to move and this company is trying to charge me $328 for a cancellation fee for the remaining 11 months on the contract. They say we can still use them since we will be in the US,... Read more

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  • Apr 12
  • Home Security
  • Granby, Connecticut
  • Unprofessional Company
  • 43

In June 2013, Safe Home Security acquired another home security company (LongHall) that I had used but I had canceled my contract with due to poor service in April 2013. The agreement by Long Hall was that they would discontinue service as of April 2013 but we would have to pay for the entire quarter which ended in June 2013 and that is what we reluctantly did. In March of 2014, Safe Home... Read more

Was this review helpful? 7 1
 
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