Safe Home Security Complaints and Reviews

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Safe Home Security
Main address: Headquarters Location 84604-7710 Provo UT
1-800-833-3211, ,
  • 137+1 mobile complaints
  • $120K claimed losses
  • $883 average
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  • Jul 17
  • Home Security
  • False Alarm System
  • 6

I was also with the previous company when safe took over same horrible service the made me go into and extended contract with promises of better service and equipment I have paid so many fines in false alarm to my police department that when the police come they just smile and say again. I have had a total of maybe 6 moths of service since 2011 and 1 broken sliding door by their tech visit... Read more

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  • Jul 15
  • Home Security
  • Omaha, Nebraska
  • Contract Renewal
  • 4

I was with a previous company and it was bought by Safe Security. There was a 6 month period I couldn't use my security system because they wouldn't send a technician to install a new sensor. Today I called to cancel my contract and found it was auto renewed. This was never told to me. When they assumed my contract via acquisition, I was informed that there would be no change in service. I... Read more

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  • Jul 14
  • Home Security
  • Home Security System
  • 13

1. I was locked into a 5 year contract with SHS and their service was appalling and they would not let me out of the contract . 2. On 2 occasions it set off an alarm WITHOUT ANY INTERVENTION by anyone and the police showed up at my door. When this happened a second time I was warned that the police would charge me heavily for another false alarm (WHICH I DID NOT EVEN SET OFF). when I called SHS... Read more

Was this review helpful? 1 0

I am another up set customer I called and ask if my system would work after having my house phone disconeted they said yea so I had it took out well the system didn't work they said I have to buy this exra piece for it to work with out my phone witch was going to cost me 250 more so I told them to forget it and now trying to make me pay for something I haven't beenable to use and the girl miss... Add comment

  • Jul 11
  • Home Security
  • Euless, Texas
  • Alarm Services
  • 18

I am another very unsatisfied, cheated, ripped off customer!! I did sign a 3 year contract and bit my tongue dealing with their incompetent customer service. i had no idea i was stuck with another year automatically. When my contract was up, they never notified me. Apparently, in order to cancel you must know the date your contract is up and submit a notice in writing 15 days before that day,... Read more

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  • Jun 04
  • Home Security
  • Columbus, Ohio
  • Home Security Service Agreement
  • 1
  • 11

This company is extremely non military friendly! I made a mistake of signing a 3 year contract with them (I already owned a security system and only needed monitoring) and completely regret it. I have military orders to move and this company is trying to charge me $328 for a cancellation fee for the remaining 11 months on the contract. They say we can still use them since we will be in the US,... Read more

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  • Apr 12
  • Home Security
  • Granby, Connecticut
  • Unprofessional Company
  • 20

In June 2013, Safe Home Security acquired another home security company (LongHall) that I had used but I had canceled my contract with due to poor service in April 2013. The agreement by Long Hall was that they would discontinue service as of April 2013 but we would have to pay for the entire quarter which ended in June 2013 and that is what we reluctantly did. In March of 2014, Safe Home... Read more

Was this review helpful? 7 1

  • Mar 13
  • Home Security
  • Bellevue, Washington
  • Renewal Date
  • 47

To whom this may concern: I was told after 7th of service from safe home I could not get an upgrade, and decided to go with another company for said reason. I called Safe Home at that the time before deciding, to see how to proceed with cancelation. I was told by customer service agent i needed to put the cancelation in writing, which i did June 18, 2013 (70 days prior to renewal). I was... Read more

Was this review helpful? 4 0

  • Mar 12
  • Home Security
  • Albuquerque, New Mexico
  • Alarm Service
  • 33

This company has been screwing us for 60 days and we have 34 months to go before they are through screwing us but I hope by writing this review to save someone else the same problem. The alarm they monitor doesn't work. They won't fix it. They won't respond to phone calls. They argue with us every time we call. They seem to specialize in trying to do what they can to mess with their customers. ... Read more

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  • Mar 05
  • Home Security
  • Philadelphia, Pennsylvania
  • Sugnal Test
  • 30

Technician came first for just a simple signal check and messed up everything. Stayed for about 2 hours, and said before left that all is good. He messed up something on the panel that caused the defect that when you went to arm the system to away, it went directly to the siren noise, the noise that it makes when alarm goes off. Called, had to wait 2 weeks for him to come back, stayed for about 2... Read more

Was this review helpful? 2 0
 
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